{"id":1629,"date":"2025-08-05T16:19:28","date_gmt":"2025-08-05T14:19:28","guid":{"rendered":"https:\/\/nerox.store\/shipping-and-delivery\/"},"modified":"2025-11-17T10:40:47","modified_gmt":"2025-11-17T09:40:47","slug":"shipping-and-delivery","status":"publish","type":"page","link":"https:\/\/nerox.store\/en\/shipping-and-delivery\/","title":{"rendered":"Shipping and Delivery"},"content":{"rendered":"\n\n\t
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Shipping and Delivery<\/h3>\n

Last updated: July 21, 2025<\/p>\n

1. Production Time and Pre-orders<\/strong>
All PowerPads offered on nerox.store are designed and handcrafted by the seller.
Production is therefore carried out in small batches or on demand, depending on current capacity.<\/p>\n

Two scenarios are possible:
– Product in stock: the order is processed within 2 to 5 business days.
– Product out of stock: the customer can place a pre-order, with an estimated manufacturing time of 5 to 15 business days depending on current volumes.<\/p>\n

The exact timeframe is specified during the order process or by email after confirmation.
If in doubt, the customer can contact customer service before ordering.<\/p>\n

2. Delivery Zones<\/strong>
The nerox.store shop delivers its products:
– In Metropolitan France (including Corsica and Monaco);
– In European Union countries;
– International: notably USA and UK, subject to logistical feasibility and possible customs restrictions.<\/p>\n

3. Processing Times<\/strong>
Each order is handcrafted or prepared by the seller.
Processing times are generally 2 to 5 business days before shipping.
In case of high demand or out of stock, additional time may be required; the customer will be informed by email.<\/p>\n

4. Estimated Delivery Times<\/strong>
Delivery times vary depending on the carrier and destination. For reference:
– France: 2 to 4 business days after dispatch
– European Union: 4 to 7 business days
– International: 7 to 15 business days<\/p>\n

These times are indicative and not guaranteed. The seller cannot be held responsible for delays attributable to the carrier.<\/p>\n

5. Backordered Items (15 business days lead time)<\/strong>
Some items may be marked as “Backordered”. For these products:<\/p>\n

\u2013 Preparation\/production time: 15 business days before shipping.
\u2013 This timeframe is in addition to the transport times indicated in point 4 (France\/EU\/International).
\u2013 In the case of a mixed order (in-stock + backordered items), shipping will default to a single shipment on the latest date. Upon request, a split shipment may be offered (potential additional shipping costs apply).
\u2013 Times are indicative (business days, excluding weekends and public holidays). In case of a significant extension, we will inform you; you may choose to maintain the order with a new timeframe, a partial shipment when possible, or cancellation with a refund for unshipped items.<\/p>\n

The \u201cbackorder + estimated lead time\u201d information is displayed on the product page, in the cart, and during checkout.<\/p>\n

6. Shipping Costs<\/strong>
Shipping costs are calculated automatically at the order stage, based on:
– the destination country;
– the total weight of the package;
– the chosen delivery method.<\/p>\n

France & EU:<\/strong> no customs duties. Rate calculated according to package weight (0\u20131 kg \/ 1\u20132 kg).<\/p>\n

International outside the European Union (United States, United Kingdom, etc.)<\/strong><\/p>\n

Shipments to countries outside the European Union are made under the DAP Incoterm (\u201cDelivered At Place\u201d).
The shipping cost shown at checkout covers transport only<\/strong> up to the destination country.<\/p>\n

Customs duties, import taxes, clearance fees and any local VAT are not included<\/strong> and must be paid by the customer directly to the carrier or customs authorities in order to receive the parcel.<\/p>\n

If these amounts are not paid and the parcel is returned or destroyed, the consequences are those described in the Terms and Conditions (\u201cShipments outside the European Union \u2013 customs duties, taxes and DAP Incoterm\u201d).<\/p>\n

7. Order Tracking<\/strong>
Once the order has been shipped, a tracking number is sent to the customer by email.
It is the customer’s responsibility to track their package and report any abnormal delays.<\/p>\n

8. Damaged or Unreceived Package<\/strong>
The customer must check the condition of the package upon delivery. In case of visible damage, they must refuse the package or make a written reservation with the carrier.
If the package is lost, stolen, or delivered to the wrong address due to incorrect information provided by the customer, the seller cannot be held responsible.<\/p>\n

9. Undelivered Shipment<\/strong>
In case of absence during delivery:
– The carrier may drop off the package at a relay point or mailbox if possible.
– If the package is returned to the seller (unclaimed package or incorrect address), a reshipment may be offered at the customer’s expense.<\/p>\n

10. Force Majeure<\/strong>
The seller cannot be held responsible for delays or inability to deliver in cases of force majeure, such as strikes, adverse weather conditions, customs blockages, or any other unforeseeable and independent circumstance.<\/p>\n\n\t\t<\/div>\n\n\t\t\n