Privacy Policy (GDPR)

nerox.store
Last updated: July 21, 2025

1. Data Controller
The data controller is:
Xavier PERRARD
Status: Micro-entrepreneur
SIRET: 52139353800025
Email: nerox.euc@gmail.com

2. Data Collected
The personal data that may be collected on the nerox.store website includes:
– First and last name
– Email address
– Postal address and phone number (for delivery)
– Payment data (via Stripe, PayPal, etc. — not stored by the site)
– Order history

3. Purpose of Collection
The data is used for the following purposes:
– Processing and shipping orders
– Invoicing
– Communication with customers (tracking email, customer service, order-related information)
– Managing requests via contact form
– Anonymous traffic statistics (Google Analytics, for example)

4. Legal Basis
Data processing is based on the following legal grounds:
– Performance of a contract (online order)
– Consent (newsletter, contact form)
– Legitimate interest (service improvement, fraud prevention)

5. Data Recipients
Personal data may be transmitted to the following service providers, strictly within the scope of their mission:
– Payment services (Stripe, PayPal)
– Delivery services (La Poste, Mondial Relay, etc.)
– Website host (secure server)

These providers all comply with GDPR or equivalent frameworks (e.g., Privacy Shield if outside the EU).

6. Retention Period
Data is retained:
– For the duration of the commercial relationship, then archived for accounting purposes for 10 years
– Emails related to information requests: 12 months
– Cookies (see Cookies section): 13 months maximum

7. User Rights
In accordance with GDPR, users have the following rights:
– Right to access their data
– Right to rectification
– Right to erasure (except for legal retention obligations)
– Right to object and restrict processing
– Right to data portability

To exercise these rights, simply write to: nerox.euc@gmail.com
A response will be provided within 30 days.

8. Cookies
The nerox.store website uses cookies to improve user experience, analyze traffic, and enable certain functionalities (e.g., shopping cart, language preferences).

Upon the first visit, a consent banner is displayed to allow the user to accept or refuse them.

9. Security
All personal data is processed on secure servers with SSL encryption.
No sensitive data (such as credit card numbers) is stored on the site.

10. Complaint
In case of doubt or dispute regarding the use of their personal data, the user may file a complaint with the CNIL (www.cnil.fr).